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30 Days Hassle-Free Returns and Exchanges

Our commitment to your satisfaction includes a straightforward 30-day easy exchange and return policy. Upon receiving your parcel, if you encounter any issues with our product, please reach out to us via Email, Call, or Message. Should any discrepancies arise, such as size mismatches or variations in design/color compared to the website image, we gladly approve returns and exchanges. However, it is essential to contact us within 7 days, providing a snapshot/photo highlighting the issue, allowing us to address it promptly within the 30-day period. Our 24-hour customer support representative is dedicated to resolving your concerns, ensuring your satisfaction through a refund or exchange. Requests for return, refund, or exchange will not be accepted after 7 days of product receipt.

Order Cancellation Policy

Cancellation requests within 24 hours are accepted without any deductions.
Cancellation after 24 hours but within 5 days before delivery incurs a 35% deduction from the paid sum.
No cancellations will be entertained after 5 days of order confirmation.
Exchange Policy

If you receive a product as per our website but wish to exchange it for different colors and sizes, we offer a free exchange service, and you are only responsible for the postage cost.

For discrepancies like size or variations from the website image, return and exchange are approved. Simply send us snaps/photos of the product while wearing it and a collar tag photo within a week (7 business days) after product receipt, highlighting the issues.

Return Policy

Multiple orders for the same item but different sizes are not eligible for return/exchange to prevent misuse.
Customized items and Custom Orders are non-refundable and non-exchangeable.In the case of a return, the buyer covers the shipping cost and the initial postage cost paid by us, as free shipping is offered to our customers, but it is not free for us.Products without tags are ineligible for return, refund, or exchange.All return, refund, or exchange requests after 24 hours of product receipt will not be accepted. Before shipping your product, our responsible product inspector will review its color, size, and stitching. For any queries, email us at the provided address, highlighting the product issues.

Refund Considerations

We will not assess refund or credit orders for changes of mind, accidental purchases, exceeding the 30-day period, or post-delivery change of heart.

RMA Number

Upon confirmation of a return, we will provide an RMA number, which you must affix to the box when shipping the product back to our warehouse.

Custom Duties

Edison Jacket declares all products as gifts, aiming to minimize customs duties. However, customers may incur minimal charges based on their country's policies.


30 Days Hassle-Free Returns and Exchanges

Our commitment to your satisfaction includes a straightforward 30-day easy exchange and return policy. Upon receiving your parcel, if you encounter any issues with our product, please reach out to us via Email, Call, or Message. Should any discrepancies arise, such as size mismatches or variations in design/color compared to the website image, we gladly approve returns and exchanges. However, it is essential to contact us within 7 days, providing a snapshot/photo highlighting the issue, allowing us to address it promptly within the 30-day period. Our 24-hour customer support representative is dedicated to resolving your concerns, ensuring your satisfaction through a refund or exchange. Requests for return, refund, or exchange will not be accepted after 7 days of product receipt.

Order Cancellation Policy

Cancellation requests within 24 hours are accepted without any deductions.
Cancellation after 24 hours but within 5 days before delivery incurs a 35% deduction from the paid sum.
No cancellations will be entertained after 5 days of order confirmation.
Exchange Policy

If you receive a product as per our website but wish to exchange it for different colors and sizes, we offer a free exchange service, and you are only responsible for the postage cost.

For discrepancies like size or variations from the website image, return and exchange are approved. Simply send us snaps/photos of the product while wearing it and a collar tag photo within a week (7 business days) after product receipt, highlighting the issues.

Return Policy

Multiple orders for the same item but different sizes are not eligible for return/exchange to prevent misuse. Customized items and Custom Orders are non-refundable and non-exchangeable.In the case of a return, the buyer covers the shipping cost and the initial postage cost paid by us, as free shipping is offered to our customers, but it is not free for us Products without tags are ineligible for return, refund, or exchange. All return, refund, or exchange requests after 24 hours of product receipt will not be accepted Before shipping your product, our responsible product inspector will review its color, size, and stitching. For any queries, email us at the provided address, highlighting the product issues.

Refund Considerations

We will not assess refund or credit orders for changes of mind, accidental purchases, exceeding the 30-day period, or post-delivery change of heart.

RMA Number

Upon confirmation of a return, we will provide an RMA number, which you must affix to the box when shipping the product back to our warehouse.

Custom Duties

Edison Jacket declares all products as gifts, aiming to minimize customs duties. However, customers may incur minimal charges based on their country's policies.

Restocking Fee

A restocking fee, dependent on product size, type, and weight, may apply when merchandise is returned. This fee covers the cost of repackaging and shipping.

A restocking fee, dependent on product size, type, and weight, may apply when merchandise is returned. This fee covers the cost of repackaging and shipping.
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